Below are a few of the most common question we receive from our customers. If you have any other questions, please don't hesitate to reach out to us at Shop@bacsicau.com
When will I receive my order?
All orders will be shipped within 2-3 days of your purchase. You will receive a shipping confirmation email once your order has shipped. Please allow 24 hours for tracking information to be active.
Items are shipped from our design center in Tampa, FL.
US orders are shipped using UPS Priority Mail, 1-3 Business Days, and will arrive in 1, 2 or 3 business days depending on where it’s being sent.
Complimentary shipping for orders over $75.00 within the US.
$4.95 flat rate for all other orders within the US.
Canadian orders are shipped using UPS Standard and will arrive in 6-8 business days.
AM I ABLE TO EXCHANGE AND/OR RETURN MY PURCHASE?
Yes, you are able to return your item(s) within 7 days for a refund. Item(s) will be eligible for an exchange within 30 days of purchase. All item(s) must be in original condition and packaging to be eligible for an exchange or return. Customers are responsible for return shipping.
Please contact us at Shop@bacsicau.com with questions and to request an exchange.
CAN I CANCEL MY ORDER?
We are sorry that you want to cancel your order. Please email Shop@bacsicau.com to process your cancellation. If the product was shipped we will be unable to process a cancellation and you will need to proceed with a return. All cancelations must be done within 24 hours from purchase. Custom orders cannot be canceled.
DO YOU OFFER CUSTOM ORDERS?
We will gladly work with you to create necklaces and bracelets. Send your ideas, artwork and contact information to Shop@bacsicau.com. All custom orders are FINAL SALE.